Customer success

Snyk’s Customer Success programs provide you with the expertise and guidance to help you successfully implement your application security program and maximize your return on investment with Snyk.

More than just tooling

With development processes getting more and more complex, we know that tooling alone is not always enough to guarantee the success of your application security program. To realize value from the start and be successful over time, additional help is sometimes required.

Flexible

Get the right level of support for your team.

Expert

Leverage Snyk’s experience with developer-led application security.

Ongoing 

Realize value throughout your journey with Snyk.

Snyk success programs
and services

We have two programs and several add on services to ensure the right level of support for the needs of your team. All Business and Enterprise plan customers have access to the Digital Success Program. Talk with your account manager about Enterprise Success and how to qualify.*

Self-guided program

Digital Success

  • Group kickoff sessions
  • Digital learning resources 
  • Periodic events, including product how to sessions and monthly office hours 
  • Access to an online customer community
  • Access to the technical support portal and library of documentation & best practices
Snyk-guided program

Enterprise success

Digital success included, plus:

  • Guided account setup and onboarding
  • Guided implementation of a standard Snyk-enabled workflow
  • Success planning and goal-setting with named CSM
  • One live admin & one developer training session
  • Ongoing guidance and support throughout your journey

*New customers who purchased the Enterprise software plan on or after March 15, 2022 will qualify for Enterprise Success.

Add on services

Need more? Snyk provides add-on service packages.

Snyk QuickStart

Expert implementation guidance, at scale

Devise and deploy a varied application security program across multiple development teams and processes.

  • Technical design and implementation guidance for up to 5 development workflows
  • Up to 5 private training sessions, each customizable to address unique uses cases and concerns 
  • Guided developer launch program

Custom Scope of Work

Custom design the right services offering to meet your needs

We know business needs come in different shapes and forms. In case your use case is not supported by Snyk’s off-the-shelf programs, or if you require additional guidance, our experts will work with you to design a customized service offering to meet your requirements.

Ready to introduce
your team to Snyk?

Snyk brings development and security together to keep
applications secure from code to cloud.

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