Snyk Support & Services

Maximize your security ROI

Snyk can provide the resources and expertise you need to successfully implement your application security program and reach your business goals.

Snyk Success Offerings

Snyk Success Offerings are chosen by your account manager to help you level up your Snyk implementation. Our technical advisors provide strategic account management to help you increase developer adoption and achieve DevSecOps realization.

Silver

For midsize companies

Technical Success Manager

Private Slack channel

24x7 support

Silver success planning

On-demand public training

Bi-annual business reviews

Gold

For midsize and enterprise companies

Technical Success Manager

Private Slack channel

24x7 support

Gold success planning

Private training sessions

Quarterly business reviews

Platinum

For large enterprises with many business units

Technical Success Manager

Private Slack channel

24x7 support

Platinum success planning

Private training sessions

Quarterly business reviews

Aligned technical support

Guided onboarding

Snyk Professional Services

Snyk Professional Services offer deep expertise and customized solutions, ensuring Snyk products are tailored to your specific business needs for optimal utilization.

Snyk Jumpstart

Our Jumpstart package provides expert guidance for configuring the Snyk platform for specific business needs, ensuring new customers successfully achieve a full Snyk implementation quickly.

Custom Statement of Work

For support beyond what's offered in these packages, our Services team can help develop a custom solution tailored to the exact needs of your business in conjunction with our certified partners.

Standard support and services

As part of any Snyk plan, we offer live sessions, on-demand videos, downloadable content, hands-on practice and other self-serve resources designed to help you quickly and successfully derive value throughout your security journey with Snyk. Find all our educational resources at Snyk Learn.

Self-paced learning

Start learning with Snyk product training and developer security lessons on your own time and pace. 

  • Bite-sized video tutorials and courses designed for a proven learning experience 

  • Guided learning paths, interactive assessments, and certificates courses, video tutorials

Live sessions

Join live educational sessions with experts

  • Implementation kickoffs

  • Integrations workshops

  • Office hours

  • Live hacking sessions for developers

Customer community

Interact and learn from other Snyk customers and stay informed of important updates through access to Snyk Community, local, and virtual events

Technical support

Get access to the support resources you need to ensure success.

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Snyk is a developer security platform. Integrating directly into development tools, workflows, and automation pipelines, Snyk makes it easy for teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and infrastructure as code. Supported by industry-leading application and security intelligence, Snyk puts security expertise in any developer’s toolkit.

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