Snyk Support & Services
Maximize your security ROI
Snyk can provide the resources and expertise you need to successfully implement your application security program and reach your business goals.
Our expertise. Your success.
Snyk’s support and services are designed to provide guidance, guarantee a successful implementation, and ensure sustained success during every stage of your security journey, no matter how complex your development processes are.
Flexible
Choose the level of guidance and support to meet the needs of your team.
Expert
Leverage Snyk’s experience with thousands of customers to ensure a successful implementation.
Ongoing
Continuously maximize value throughout your security journey with Snyk.
Extended Package
Platinum Customer Success
Our Platinum Customer Success add-on package is designed to support our largest enterprise customers by providing aligned support engineers and solutions architects to help you maximize your investment with Snyk.
Senior TSM
A named Technical Success Manager (TSM) provides ongoing and proactive technical guidance.
Guided implementation
Guided technical implementations are designed for standard or custom workflows.
Optimized deployments
Deployment optimization reviews to help you implement the latest functionality and adjust for stack or use case changes.
Extended engagement
Get ongoing technical advice, adoption support, and developer education tools.
Seamless onboarding
Expert solutions architecture and change management from a Snyk Solutions Architect.
Enhanced support
Aligned Technical Support Engineer. Priority support activity and SLA adherence, with first priority routing and escalation.
Premium Care
Our Premium Care add-on package extends your standard support with in-depth services and skilled expertise to help you maximize your investment with Snyk.
Named TSM
A named Technical Success Manager (TSM) provides ongoing and proactive technical guidance.
Guided implementation
Guided technical implementations are designed for standard or custom workflows.
Optimized deployments
Deployment optimization reviews to help you implement the latest functionality and adjust for stack or use case changes.
Extended engagement
Get ongoing technical advice, adoption support, and developer education tools.
Experts on hand
Have access to advanced technical experts with industry and domain expertise for your use case.
Enhanced support
Get prioritized ticket routing, enhanced initial response times, 24/7 support, and dedicated Slack channels.
Default Package
Standard support and services
As part of any Snyk plan, we offer live sessions, on-demand videos, downloadable content, hands-on practice and other self-serve resources designed to help you quickly and successfully derive value throughout your security journey with Snyk. Find all our educational resources at Snyk Learn
Self-paced learning
Start learning Snyk at the time and place that is most convenient for you.
Videos and interactive content designed for a proven learning experience
Guided learning paths, short online courses, video tutorials
Live sessions
Join live educational sessions with experts
Implementation kickoffs
Integrations workshops
Office hours
Live hacking sessions for developers
Customer community
Interact and learn from other Snyk customers and stay informed of important updates through access to Snyk Community, local, and virtual events
Technical support
Get access to the support resources you need to ensure success.
Access to support portal
Access to docs library
Snyk Accelerate*
Add our implementation service that provides planning, onboarding and enablement resources, and expertise to ensure accelerated time to value during your first 90 days with Snyk.
Guided implementation of one standard workflow
Success planning sessions aligned with Snyk’s proven methodology
DevSecOps capability assessment
Live training session
Post-implementation review
Dedicated Slack channel
* – Included with Platinum Customer Success package.
Custom services
Looking for support beyond what’s offered in these packages? Connect with our Services team who can help develop a custom solution tailored to the exact needs of your business in conjunction with our certified partners.
Ready to introduce your team to Snyk?
Snyk brings development and security together to keep applications secure from code to cloud.
