Snyk Support & Services

Maximize your security ROI

Snyk can provide the resources and expertise you need to successfully implement your application security program and reach your business goals.

Our expertise. Your success.

Snyk’s support and services are designed to provide guidance, guarantee a successful implementation, and ensure sustained success during every stage of your security journey, no matter how complex your development processes are.


Choose the level of guidance and support to meet the needs of your team. 


Leverage Snyk’s experience with thousands of customers to ensure a successful implementation.


Continuously maximize value throughout your security journey with Snyk. 

Extended Package

Premium Care

Our Premium Care add-on package extends your standard support with in-depth services and skilled expertise to help you maximize your investment with Snyk.

Named TSM

A named Technical Success Manager (TSM) provides ongoing and proactive technical guidance

Guided implementation

Guided technical implementations are designed for standard or custom workflows

Optimized deployments

Deployment optimization reviews implement the latest functionality and adjust for stack or use case changes.

Extended engagement

Get ongoing technical advice, adoption support, and developer education tools.

Experts on hand

Have access to advanced technical experts with industry and domain expertise for your use case.

Enhanced support

Get prioritized ticket routing, enhanced initial response times, 24/7 support, and dedicated Slack channels.

Default Package

Standard support and services

As part of any Snyk plan, we offer live sessions, on-demand videos, downloadable content, hands-on practice and other self-serve resources designed to help you quickly and successfully derive value throughout your security journey with Snyk. Find all our educational resources at Snyk Learn

Self-paced learning

Start learning Snyk at the time and place that is most convenient for you.

  • Videos and interactive content designed for a proven learning experience 

  • Guided learning paths, short online courses, video tutorials

Live sessions

Join live educational sessions with experts

  • Implementation kickoffs

  • Integrations workshops

  • Office hours

  • Live hacking sessions for developers

Customer community

Interact and learn from other Snyk customers and stay informed of important updates through access to Snyk Community, local, and virtual events

Technical support

Get access to the support resources you need to ensure success.

Package Add-on

Snyk Accelerate*

Add our implementation service that provides planning, onboarding and enablement resources, and expertise to ensure accelerated time to value during your first 90 days with Snyk.

  • Guided implementation of one standard workflow

  • Success planning sessions aligned with Snyk’s proven methodology

  • DevSecOps capability assessment 

  • Live training session

  • Post-implementation review

  • Dedicated Slack channel

* – Included with Premium Care package.

Custom services

Looking for support beyond what’s offered in these packages? Connect with our Services team who can help develop a custom solution tailored to the exact needs of your business in conjunction with our certified partners.

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Snyk ist eine Developer Security Plattform. Integrieren Sie Snyk in Ihre Tools, Workflows und Pipelines im Dev-Prozess – und Ihre Teams identifizieren, priorisieren und beheben Schwachstellen in Code, Abhängigkeiten, Containern, Cloud-Ressourcen und IaC nahtlos. Snyk bringt branchenführende Application & Security Intelligence in jede IDE.

Kostenlos startenLive-Demo buchen