Rt - Python interface to Request Tracker API

Python implementation of REST API described here:

Python version compatibility:

ℹ️ Note:
Please note that starting with the release of v3.3.0, this library requires Python version >= 3.9. See the Python version compatibility table above for more detailed information.

⚡ Note:
As of version 3.1.0, this library is async compatible. Usage:

import rt.rest2
import httpx

tracker = rt.rest2.AsyncRt('http://localhost/rt/REST/2.0/', http_auth=httpx.BasicAuth('root', 'password'))

⚠️ Warning:
Though version 3.x still supports RT REST API version 1, it contains minor breaking changes. Please see the changelog in the documentation for details.

Requirements

This module uses following Python modules:

• requests ()
• requests-toolbelt ()
• typing-extensions (depending on python version)

Documentation

Installation

Install the python-rt package using:

pip install rt

Licence

This module is distributed under the terms of GNU General Public Licence v3 and was developed by CZ.NIC Labs - research and development department of CZ.NIC association - top level domain registry for .CZ. Copy of the GNU General Public License is distributed along with this module.

Usage

An example is worth a thousand words:

>>> import rt.rest2
>>> import httpx
>>> tracker = rt.rest2.Rt('http://localhost/rt/REST/2.0/', http_auth=httpx.BasicAuth('root', 'password'))
>>> map(lambda x: x['id'], tracker.search(Queue='helpdesk', Status='open'))
['1', '2', '10', '15']
>>> tracker.create_ticket(queue='helpdesk', \
... subject='Coffee (important)', content='Help I Ran Out of Coffee!')
19
>>> tracker.edit_ticket(19, Requestor='addicted@example.com')
True
>>> tracker.reply(19, content='Do you know Starbucks?')
True

Get the last important updates from a specific queue that have been updated recently:

>>> import datetime
>>> import base64
>>> import rt.rest2
>>> import httpx
>>> tracker = rt.rest2.Rt('http://localhost/rt/REST/2.0/', http_auth=httpx.BasicAuth('root', 'password'))
>>> fifteen_minutes_ago = str(datetime.datetime.now() - datetime.timedelta(minutes=15))
>>> tickets = tracker.last_updated(since=fifteen_minutes_ago)
>>> for ticket in tickets:
>>>     id = ticket['id']
>>>     history = tracker.get_ticket_history(id)
>>>     last_update = list(reversed([h for h in history if h['Type'] in ('Correspond', 'Comment')]))
>>>     hid = tracker.get_transaction(last_update[0]['id'] if last_update else history[0]['id'])
>>>
>>>     attachment_id = None
>>>     for k in hid['_hyperlinks']:
>>>         if k['ref'] == 'attachment':
>>>             attachment_id = k['_url'].rsplit('/', 1)[1]
>>>             break
>>>
>>>         if attachment_id is not None:
>>>             attachment = c.get_attachment(attachment_id)
>>>             if attachment['Content'] is not None:
>>>                 content = base64.b64decode(attachment['Content']).decode()
>>>                 print(content)

Please use docstrings to see how to use different functions. They are written in ReStructuredText. You can also generate HTML documentation by running make html in doc directory (Sphinx required).

Official Site

Project site, issue tracking and git repository: