Python 2.7/3.8 module to manage the SomConnexio's ERP integration with OTRS

This library manages all the business logic between the Som Connexio's systems and the ticketing tool OTRS.

Processes

OTRS Configuration

Configure the web services in OTRS:

Ticket Connector (Provider)

• Usage: It exposes the Ticket, Article and DynamicFields object and allows to get, create, update and remove tickets. We use the PyOTRS to interact with it. Look in the PyOTRS docs for more info.

• Configuration: Use the template provided by the PyOTRS client: https://gitlab.com/rhab/PyOTRS/-/blob/master/webservices_templates/GenericTicketConnectorREST.yml

CustomerUser Connector (Provider)

• Usage: It's a RPCConnector. It interacts with the OTRS objects directly calling the class methods.

• Configuration: You need admin permissions to manage it. Contact with your OTRS provider.

MMCaller Connector (Requester)

• Usage: It calls MMProxy when an event is raised.

• Configuration: https://gitlab.com/coopdevs/somconnexio-documentation/-/blob/master/integracions/masmovil.md#webservice-dotrs

Environment configuration

OTRSClient

The client to interact with OTRS. You need to define the next environment variables to use the client:

OTRS_URL=       # Baseurl of the OTRS instance
OTRS_USER=      # Creadencials of user with write acces to OTRS
OTRS_PASSW=

Python version

We are using Pyenv to fix the Python version and the virtualenv to test the package.

You need:

• Intall and configure pyenv
• Install and configure pyenv-virtualenvwrapper
• Intall locally the version of python needed:

$ pyenv install 3.8.2

• Create the virtualenv to use:

$ pyenv virtualenv 3.8.2 otrs_somconnexio

Python packages requirements

Install the Python packages in the virtual environment:

$ pyenv exec pip install -r requirements.txt

Run tests

To run the test you can run:

$ tox

Also you can run only the tests running:

$ pytest .

and if you want the coverage info:

$ pytest --cov .

If running the tests with tox, they will be tested with both python3.8 and python2.7. This is because OTRS-SomConnexio works with an ERP which uses python2, as well as with other packages that use python3.

Release process

Release and publish the package to PyPi:

• Update the VERSION var in setup.py matching the version you specified in the CHANGELOG.
• Open a merge request with these changes for the team to approve.
• Merge it, add a git tag on the Deployments > Releases section and push it.
• Once the pipeline has successfully passed, approve the publish step.